Student Help

• Test the Power Cord – If your cord is plugged in (an outlet that definitely works – check to make sure your outlet isn’t triggered by a switch to turn on/off) and you still cannot turn the computer on, the issue most likely is the power cord or the power charging port on your computer.
• Hold the power button for 15-30 seconds or until you hear a slight clicking sound when the computer completely shuts down. Wait a few seconds and then press the power button to try to turn on the computer again. If this works, the issue was that the computer was either stuck in sleep or hibernation mode. It is best to shut down the computer each day to prevent this from happening.

This message pops up on your internet browser if your computer did not automatically get a certificate installed while the computer was set up. In this case, you just need to install a certificate manually. Please use the following Certificate Installation instructions to fix this error.

• Close the program manually. Try opening the program again and see if it runs faster.
• Force the program to close by opening the task manager. Try opening the program again and see if it runs faster.
• Restart your computer. Sometimes there are too many behind-the-scenes processes working at the same time and the computer just needs a fresh start.

Hold the power button for 10-15 seconds or until you hear a slight clicking sound and the screen shuts off. Try turning on your computer again to see if it will start up correctly.

• Check the Function keys on the top row of your keyboard. Each model has slightly different functions, but the buttons resemble either the mouse trackpad or keyboard. (F6 and F8 are common places for these if your model computer has them). Simply press the appropriate function key to toggle on/off the functionality to see if this fixes the problem.
• Restart your computer. There is potential that a driver in the computer that controls these items stopped working but will potentially reset itself with a shutdown.
• If this does not work, there most likely is a loose cable or ribbon under the keyboard that is causing the issue. Contact tech support to reattach the ribbon.

• Temporarily disable the wireless capabilities on your computer and turn the wireless back on. Try to access the internet again.
• Put the laptop in airplane mode and restart your computer. Turn the computer back on and attempt to access the internet.
• If neither option works, contact Technology Services. The issue most likely has to do with a wireless driver inside the computer.

If your laptop was already connected to your home network but now will not connect, try each of the following:

• Restart the computer and try reconnecting
• Go to the wireless settings on your computer and forget your computer network. Restart the computer and try connecting again (you will need your network password to be able to join this time).

If your laptop was never connected to your home network before, please do the following:

• Verify that your network name and password you are using are correct
• Look at the settings for your wireless router in your home. Some of the newer models of routers by default require a newer wireless card.

Always save files to OneDrive! Files on your computer can be lost if they are only saved to a folder on your computer. OneDrive is cloud storage that is provided by the CLSD. All files in OneDrive are backed up automatically online and can be accessed on any device with internet.

If you need to find something that is missing do each of the following:

• Check the recycle bin. There is potential that the document was accidentally deleted or moved into this area.
• Search each of the common folders (documents, downloads, desktop, etc) for the file name.

If you still are unable to find your document, contact Technology Services. They may be able to help find it by looking into folders behind the scenes in your computer. However, the chances of retrieving the document are very slim. 

• When possible, use the Clever Portal to sign into school instructional programs. This portal will sign you into most tools you want to use automatically when you access them inside this portal. If you are trying to go to a tool directly, the issue may be the web address you are using (many of our tools have district specific links and will not work if you do simple searches for the sites).
• Check the time on your clock. We found last year that if the computers were out of school for so long, they did not automatically sync the time correctly. If this is the issue, please have your parents drive up to the closest CLSD school to you (it doesn’t have to be the school that you go to) and turn on the computer to connect to the district network. After connecting, restart your computer a few times until you see the correct time on the computer.
• Try going through the entire sign in process again. If the time on the clock is ok, completely close out of your web browser. Open up your browser and go to your sign-in page. If your browser remembers you, rather than clicking on your name/email address, sign in as another user. Sometimes there are small typos when you type your username/email that you won’t catch unless you retype the whole thing.
• The last resort is to restart your computer. Restarting a computer can solve most issues. Restarting in this case will let you know the status of your account. If you are unable to sign back into your computer, your account is locked (most likely caused by too many attempts to sign in).
• Contact Technology Services if you still run into issues with your accounts!